Return & Refund Policy

Last Updated:

At Quivxyuxis, we strive to provide the highest quality professional space organization services. This Return & Refund Policy outlines our procedures regarding service cancellations, rescheduling, and refunds.

Service Satisfaction

Your satisfaction is our priority. If you are not completely satisfied with our services, please notify us immediately, and we will work with you to address your concerns and make appropriate adjustments.

Consultation Fees

Initial consultation fees are non-refundable but will be credited toward your service package if you proceed with booking our organization services.

Cancellation Policy

By Client

  • More than 48 hours notice: Full refund of any deposit paid (excluding non-refundable consultation fees).
  • 24-48 hours notice: 50% refund of any deposit paid.
  • Less than 24 hours notice: No refund of deposit.

By Quivxyuxis

In the rare event that we need to cancel a scheduled service, we will:

  • Provide you with as much advance notice as possible
  • Offer to reschedule at your convenience
  • If rescheduling is not possible, provide a full refund of any payments made for the canceled service

Rescheduling Policy

  • More than 48 hours notice: No fee for rescheduling.
  • 24-48 hours notice: 10% rescheduling fee.
  • Less than 24 hours notice: 25% rescheduling fee.

Service Package Refunds

If you have purchased a multi-session service package:

  • Unused sessions may be refunded at 75% of their prorated value if canceled with at least 48 hours notice.
  • Unused sessions cannot be refunded with less than 48 hours notice but may be rescheduled according to our rescheduling policy.

Product Purchases

For organization products purchased through us:

  • Unopened products: May be returned within 14 days for a full refund.
  • Custom or special order items: Non-refundable unless defective.
  • Defective products: Will be replaced or refunded at our discretion.

Processing Refunds

Approved refunds will be processed within 7-10 business days and will be issued using the same payment method used for the original transaction.

Force Majeure

In the event of circumstances beyond our control (such as natural disasters, government restrictions, or public health emergencies) that prevent us from providing scheduled services, we will work with you to reschedule or provide appropriate refunds based on the circumstances.

Exceptions

We reserve the right to make exceptions to this policy on a case-by-case basis. Any exceptions will be made at the sole discretion of Quivxyuxis management.

Dispute Resolution

Any disputes regarding refunds or cancellations will first be addressed through direct communication. If a resolution cannot be reached, the dispute will be handled according to the process outlined in our Terms of Use.

Changes to This Policy

We reserve the right to modify this Return & Refund Policy at any time. Changes will be effective when posted on our website, and the "Last Updated" date will be revised accordingly.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us at:

Quivxyuxis
19 Hutt Road, Pipitea
Wellington 6035, New Zealand
Email: info@quivxyuxis.world
Phone: +64 4 473 1300